It has been said for years, that Trust is the basis of any good marriage and the relationship between a service provider and its client is no different. Over the years, I have seen a few clients struggle to trust their CMOs/CROs (Contract Manufacturing Organisation/Contract Research Organisation), in some cases due to past issues at the CMO/CRO, but mostly due to lack of openness on either side. I have also seen service providers not being open about constraints they are experiencing. In the worst cases, the relationships never quite recover, but due to time constraints, both parties keep working together, with in some cases, strained day to day interactions .
So how do we avoid this?